At Eira Circle, we curate seamless, considered travel experiences for clients who expect more than just a booking.

These Terms & Conditions outline how we work with you.

Eira Circle operates by affiliation with Envoyage, a division of Flight Centre Travel Group.
Registered in 4007, Australia
ABN: 50 471 770 968

1. Our Role

We act as your trusted advisor and booking agent, designing and arranging travel experiences on your behalf.

While we carefully select our global partners, your booking is ultimately fulfilled by third-party travel providers (such as airlines, hotels, and tour operators), each with their own terms and conditions.

2. Your Booking

A booking is confirmed once payment has been received and accepted.

By proceeding with a booking, you confirm that:

  • You are authorised to act on behalf of all travellers in your party

  • You have reviewed and accepted both our Terms and the relevant supplier terms*

3. Pricing & Payments

All pricing is:

  • Quoted and payable in Australian Dollars (AUD)

  • Subject to availability at time of confirmation

Travel pricing can fluctuate due to factors outside our control, including:

  • Supplier pricing changes

  • Currency movements

  • Government taxes and surcharges

Deposits and payment deadlines will be clearly outlined in your proposal. Failure to meet these may result in cancellation of your booking.

4. Changes & Cancellations

Travel plans can evolve — we’ll always do our best to assist.

However:

  • Changes or cancellations may incur supplier fees

  • Eira Circle planning and service fees are non-refundable, unless required by law

If your travel provider changes or cancels a service, we will support you in finding the best possible alternative, though we are not responsible for supplier-led changes.

5. Travel Requirements

It is your responsibility to ensure you are travel-ready.

This includes:

  • Valid passports (typically with 6 months’ validity)

  • Visas and entry requirements

  • Health documentation and vaccinations

6. Travel Insurance

We strongly recommend comprehensive travel insurance for every journey. For peace of mind, we recommend travel insurance covering:

  • Cancellation and delays

  • Medical expenses

  • Loss of belongings

Unless explicitly stated, insurance is not included in your booking.

7. Our Responsibility

We are here to guide, design, and support your journey — including 24/7 assistance while you travel.

We act as an intermediary:

  • We are not responsible for the performance of travel providers

  • We cannot control delays, disruptions, or service issues outside our influence

Where required by law, including under Australian Consumer Law, your rights remain fully protected.

8. Privacy

We handle your personal information with care and discretion.

Your data is used only to:

  • Arrange and manage your travel

  • Communicate with relevant partners

We comply with applicable privacy laws, including GDPR for EU clients.

9. Unexpected Events

Occasionally, circumstances beyond anyone’s control may impact travel, such as:

  • Natural events

  • Government restrictions

  • Transport disruptions

While we cannot be held responsible for these situations, we will always advocate for you and assist wherever possible.

10. Feedback & Support

If something isn’t quite right during your travels, we encourage you to let us or your provider know immediately so it can be addressed in real time.

We’re here before, during, and after your journey.

11. Governing Law

These Terms are governed by the laws of Australia.